Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
JRH Enterprises only sells to adults.We are a privately owned business and reserve the right to cancel any order we so desire if we believe the order is fraudulent. All warranty claims fall back to the original manufacturer of the product. FOR EXAMPLE- our PVS14's PVS7's and many other Night vision devices we sell have a 10 YEAR WARRANTY from the factory. NO ONE ELSE has that kind of warranty. In other words, you get a BETTER warranty here than anywhere else! Cancellations You may cancel any order that is NOT for custom ordered materials PRIOR to the order being shipped. NO cancellations are valid without a cancellation number given to you when you CALL UP to cancel your order. No cancellations will be considered valid without CALLING and getting a cancellation number. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RETURN NUMBER PRINTED CLEARLY ON THE OUTSIDE OF THE BOX! NOTE: ALL refunds will be LESS shipping charges as UPS will not credit back for these. Returns may be subject to a 10% re-stocking fee. THE ONLINE ORDERING SYSTEM DOES NOT PROPERLY CALCULATE SHIPPING COSTS, ACTUAL SHIPPING COSTS WILL BE ADDED TO YOUR ORDER WHEN THE ORDER IS CHARGED. We will contact you via the EMAIL address you provide when placing an order online. This is how you will get tracking numbers, etc. so be sure to include a VALID EMAIL ADDRESS THAT YOU CHECK REGULARLY. As always no returns are possible on gas masks, filters, protective suits, medical kits, night vision, thermal and food. These products are released by us under controlled circumstances. If items were to come back to us from an uncontrolled environment, we would not be able to assure the integrity of the product. We will not accept returns on these items, only exchanges. All sales for these items are final. Ordering of these items constitutes acceptance of these terms. All orders will be plus shipping costs. The online shipping calculator DOES NOT accurately figure shipping costs, these will be added to your order. Most items have the shipping costs listed with them. If you'd like an estimate please email us. Thanks.Just using the "print and call" payment method without actually calling up and paying for your item(s) immediately does not guarantee you availability on any items or specials. You cannot just "hold" an item for days with this pament method. y Your Credit card is NOT charged for your order when you first put it in, your Visa, Mastercard or Discover will be charged when your order is ready to ship! Paypal payments may not be accepted on certain products such as night vision and thermal- contact us for more information. UPDATE 10-20-16 WE HAVE SHUT OFF THE PAYPAL PAYMENT OPTION FOR THE WEBSITE DUE TO NUMEROUS PROBLEMS WITH THE PAYPAL "UPDATE" TO THEIR SHOPPING CART. IF FOR WHATEVER REASON YOU HAVE NO OTHER OPTION THAN PAYPAL SIMPLY EMAIL US AND WE WILL HELP YOU THROUGH THE PAYPAL PROCESS.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.
Our company name was chosen in part to help protect our customer?s privacy. Our packages come to you discreetly labeled (food can be shipped in sterile packages - call for info). Of course, we do not sell, rent or trade our customer list, never, ever!! Unlike a lot of the preparedness and night vision companies out there, JRH is owned by SURVIVALISTS, we understand your need for privacy as we are like minded also. Unlike 99% of the preparedness companies out there now, we have DECADES in this industry (Since 1992) and we fully understand and respect your need for privacy. We respect your privacy 110% - JRH
- Consumer Agreement
JRH Enterprises only sells to adults. You MUST USE AN EMAIL ADDRESS YOU WILL CHECK REGULARLY for your order so that you can receive tracking information on your order. . We may require further information after you place the order and we will contact you via EMAIL. With the extremely high number of fraud ATTEMPTS via bogus credit cards, we reserve the right to cancel and reject any and all orders we deem to be potentially fraudulent. Cancellations NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RETURN NUMBER PRINTED CLEARLY ON THE OUTSIDE OF THE BOX! NOTE: ALL refunds will be LESS shipping charges as the shipping companies will not credit back for these. Returns may be subject to a 10% re-stocking fee. As always no returns are possible on gas masks, filters and protective suits, medical kits, night vision, thermal and all food products. These products are released by us under controlled circumstances. If items were to come back to us from an uncontrolled environment, we would not be able to assure the integrity of the product. We will not accept returns on these items, only exchanges. All sales for these items are final. Ordering of these items constitutes acceptance of these terms. All items subject to prior sale. . CALL if you have any questions.
Nothing shipped outside the United States. BEST TO CALL TO ORDER DURING PEAK ORDER TIMES. Customer agrees to pay all shipping costs related to shipping there order. Online shipping calculator DOES NOT accurately give shipping costs. Shipping costs for each item are listed in the item description. Shipping will be combined for multiple items going to the same address, however the online ship calculator cannot figure this out. If you'd like to know your shipping cost before ordering, please email or call us. Thank you! After ordering you will automatically receive email sale promotions from JRH Enterprises. You can opt out of that at any time. High dollar orders done via the website may require further verification of cardholder due to increasing number of fraud attempts. These orders will not be considered complete until further verification is received. Again, we reserve the right to cancel or reject any and all orders we deem may be fraudulent.
PRICE GUARANTEE- JRH offers a 7 day "price guarantee" on items we sell. This means if we advertise a lower price on the same item you purchased from us within 7 days of your purchase, we will credit you for the lower price of the item. Not valid on free items or during the time period of November 15th through December 25th yearly. Outside of 7 days, we do not do any "retroactive" price or promotion deals.
- Shipping & Delivery
Customer pays all shipping charges. Smaller orders usually go out via USPS Priority mail. We are more than happy to email you with tracking information for your order, please make sure you include email address THAT YOU CHECK REGULARLY with your order. Most items shipped within 1-5 business days from the time payment clears. All food is packed fresh and drop shipped from the factory, allow the usual 1-4 weeks for delivery. Online ordering system will not calculate shipping costs, shipping costs will be added to all orders when they are processed . Individual items have shipping costs listed with each item. Shipping will be combined/discounted for multiple items all going to the same address. ONLINE ORDER SYSTEM DOES NOT ACCURATELY CALCULATE SHIPPING CHARGES, you will be billed for the ACTUAL shipping costs. All items have a shipping cost listed in there description. We can pack many items together to save you money. Please EMAIL first if you prefer to know the shipping costs up front. We do not offer any gimmicks like "one price shipping" or "free" shipping where the product cost is marked up to compensate, we offer LOW PRICES and ACTUAL shipping costs. No BS with JRH. We ship ABSOLUTELY NOTHING OUTSIDE THE UNITED STATES, DON'T BOTHER TO ASK US TO.
See individual items for warranty info as it will vary from item to item. Some items such as our PVS14s and PVS7s have a 10 YEAR FACTORY WARRANTY.
- Return Policy
JRH Enterprises only sells to adults. We want you happy with your order. If you have a problem with your order, please call us immediately so we can take care if a problem comes up. . If you wish to return an item for refund or exchange (where applicable) you must CALL up and get a return authorization number for your return. All returns must be done within a 14 day period, after 14 days, all sales are final. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RETURN NUMBER PRINTED CLEARLY ON THE OUTSIDE OF THE BOX! NOTE: ALL refunds will be LESS shipping charges as shippers will not credit back for these. Returns may be subject to a 10% re-stocking fee. As always no returns are possible on gas masks, filters and protective suits, NV and thermal items, medical kits and food products. These products are released by us under controlled circumstances, If items were to come back to us from an uncontrolled environment, we would not be able to assure the integrity of the product. We cannot accept returns on these items. All sales for these items are final. Ordering of these items constitutes acceptance of these terms. As all marketing originates from the website, these terms of sale pertain to telephone and mailed in orders as well.
- Store Hours
Monday through Friday 9am to 7pm Eastern standard time, Saturday and Sunday phone hours vary. We list two numbers to serve you better- Call us at (912) 379.9441 or (912) 375.1480 or email us at email@example.com